My Account

How do I log back into my account? Oct 14, 2016 01:48PM PDT

If you open the app and see a login or registration page instead of the home screen, you've probably been logg...


What if I forgot my login information? Oct 14, 2016 01:57PM PDT

Forgot login email address: If you forgot your login email address, our support team is more than happy to loo...


What if I forgot my password? Oct 14, 2016 02:00PM PDT

If you can't log into your shopkick account because you forgot your password, just tap "Forgot your password?"...


Why does it say my phone number is already taken? Nov 24, 2015 03:42PM PST

If you are getting a message that your phone number is already registered, chances are you have an account alr...


Can I update my registered information? Oct 14, 2016 11:55AM PDT

You can change all of your registered information except your Facebook/Google+ account (if connected to shopki...


Can I use shopkick on my phone and tablet? Oct 14, 2016 12:14PM PDT

If you have more than one device, you can log into your account on both, but you can't share devices with othe...


Will my account sync across devices? Nov 24, 2015 03:44PM PST

Activity in your registered account will show up across all devices you use, so if you're using a smartphone a...


Do kicks expire? Oct 14, 2016 12:25PM PDT

If you use the app regularly, your kicks will never expire. Kicks will only ever expire due to extended inacti...


Will I lose my kicks if I have to reinstall the app? Oct 14, 2016 12:27PM PDT

If you have a registered shopkick account, you won't lose your kicks by reinstalling the app. If, after reinst...


What is the heart icon? May 12, 2014 05:51PM PDT

The little heart icon you'll see under each product is a "like" button. Tap it, and the item will be added to ...