Scans

How do I scan products? Mar 07, 2018 04:19PM PST

Go to the Earn tab and toggle to "Kicks Nearby", then tap on any store that shows scan kicks available (it wil...


Where can I find scans? Mar 07, 2018 04:19PM PST

See all scans available near you in the Earn tab while it is toggled to "Kicks Nearby". Each store row shows ...


Which code do I scan? Mar 07, 2018 01:53PM PST

Most scans are UPC barcodes (vertical lines). Occasionally you'll see a QR code (squares) icon at the top righ...


Why isn't the barcode being recognized? Nov 24, 2015 03:32PM PST

Make sure you scan the exact product featured in the description. Sometimes the featured item is a particular ...


What if I can't find the item to scan? Nov 24, 2015 03:33PM PST

We try to select items to scan that are widely available, but we can't guarantee featured products will be at ...


Why are there limits on scans? Nov 24, 2015 03:34PM PST

We have limited funds from our partners for scans. We limit scans per person in order to give everyone a chanc...


What if the app can't connect? Oct 05, 2016 03:54PM PDT

To get scanning credit, your device needs to be able to communicate with our servers. If you don't have a good...


Can I scan on the iPad? Nov 24, 2015 03:35PM PST

Yes, but it can be a little more difficult than on a smartphone. You may have to hold the item a bit more stil...


Why am I being asked to go to the store when I try to scan? Oct 07, 2016 03:00PM PDT

The "Oops--go to the store to scan this product" or "Location isn't accurate enough" error message will pop up...