Where did my kicks go? Last Updated: Apr 06, 2017 03:32PM PDT

If you open the app and feel you're missing some or all of your kicks, this may be for a number of possible reasons.

We reclaim kicks from accounts that have been inactive for 6 months or longer. We send an email first, letting you know your kicks will be reclaimed unless you log back in by a certain date. If you cannot log into your account from a Shopkick-compatible device within a 6 month period, please contact our support team.

Another possibility could be that you may have accidentally created and logged into a duplicate account.
Try this to check:
1. Tap on the person icon to open the left menu
2. Tap Settings
3. Tap Account settings
4. Tap Log out
5. Once you’re on the "Log in to Your Account" page, be sure to login with your original method and information.

If you still don’t see you original profile info and kick balance, contact our support team for assistance.

The only other way kicks are removed from an account is by redeeming them for rewards. Please note we are not able to refund or exchange rewards after you select and redeem them.